Last updated: October 14, 2026
This Privacy Policy explains how Transport Vancouver ("we", "us" or "our") collects, uses, shares and protects personal information when you visit transportvancouver.com, use our freight calculator, request a quote or contact us. We follow British Columbia's Personal Information Protection Act (PIPA) and, where it applies, Canada's Personal Information Protection and Electronic Documents Act (PIPEDA).
Information we collect
Information you give us. When you submit a quote request, the freight calculator or a contact form, we collect what you enter, which may include:
- Name, company name, email address and phone number
- Pickup and delivery locations, shipment dates and service requested
- Shipment details such as number of pallets, weight, height, freight type and optional services
- Any message or notes you include
Information collected automatically. When you browse the site, we and our analytics provider collect usage information such as pages visited, links and buttons clicked (including phone-number clicks), approximate location derived from your IP address, device type, browser and referring website.
How we use your information
- To prepare freight estimates and quotes and respond to your inquiries
- To arrange, schedule and provide transportation, warehousing and related services you request
- To communicate with you about your shipment or request
- To understand how the website is used and improve it
- To protect the website against spam and abuse
- To meet our legal, accounting and regulatory obligations
We do not sell or rent your personal information. We do not use it for purposes other than those above without your consent, unless required or permitted by law.
Service providers we use
We share personal information only with trusted providers that help us operate the website and our business, and only as needed for that purpose:
- Formspree — processes website form submissions and delivers them to our team by email.
- Google Analytics (Google LLC) — measures website traffic and conversions using cookies. Learn more at Google's Privacy Policy; you can opt out with the Google Analytics opt-out add-on.
- Website hosting and email providers that store and transmit data on our behalf.
- Carriers and partners involved in moving your freight, when you book a shipment with us.
Some of these providers are located outside Canada, including in the United States, so your information may be processed in and be subject to the laws of those countries.
Cookies
Our website uses cookies and similar technologies for analytics. You can block or delete cookies in your browser settings; the website will continue to work, but we will not be able to measure your visit.
How long we keep information
We keep quote requests and business correspondence only as long as needed for the purposes above and to meet legal, tax and accounting requirements, after which we securely delete or anonymize it.
How we protect information
We use reasonable administrative, technical and physical safeguards, including encrypted (HTTPS) connections, to protect personal information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
Your rights
You may ask to access the personal information we hold about you, ask us to correct it, or withdraw your consent to its use (subject to legal or contractual limits). To make a request, contact us using the details below. If you are not satisfied with our response, you may contact the Office of the Information and Privacy Commissioner for British Columbia.
Children
Our website and services are intended for businesses and adults. We do not knowingly collect personal information from children.
Changes to this policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new "Last updated" date.
Contact us
Transport Vancouver, 8010 Winston St, Burnaby, BC V5A 2H5 · 604-735-7311 · info@transportvancouver.com